As the mobile industry’s most exciting brand, we’re here to challenge and change the way the industry works by putting customers first. We’re able to do this thanks to our amazing people, who share our passion for making things right. As you might imagine, our Regulatory Affairs area is complex and it has a big impact on what we do. Fortunately, we rely on the wisdom, creative thinking and sound judgement of trusted our teams, who unravel the finer points and keep us on the right track. As the Lead Political & Parliamentary Affairs Manager, you’ll be responsible for implementing elements of our lobbying strategy regarding our political and regulatory agenda. The Lead Political & Parliamentary Affairs Manager will have commercial experience managing strategic partner and customer relationships. Why is Three the UK’s fastest growing network? Because our colleagues are driven by a belief that we can challenge, change and lead the mobile communications industry. We’re no ordinary telecoms company. And this is no ordinary career. We exist to make mobile better for everyone. Ever since we were created in 2003, we've been challenging and changing the way the industry works by putting customers first and tackling the issues that frustrate and annoy them. We were the first mobile network to take the fear out of using data with our All
Position Summary: • To be the Champion and expert for the POS (Micros xStore) technology in order to trouble shoot, carry out development, and assist the business in operational and marketing events involving changes to the POS • Roll out of New Stores, New POS Technology and POS Technology refreshes: install and stabilize technology layer within stores: including EPOS, store network infrastructure (cabling / cabinetry / networking Comms) and telecoms. • Provide Second Level Support and procedural guidance for External Store Support Help Desk and communicate store-related issues to European business partners as appropriate. • Maintain Central Store Systems environment (including but not limited to Micros xCentre, Micros xUnit, Micros xAdmin, Infor Epiphany Central Server, etc.) • Coordinate store technology activities for new and relocating stores. Key Responsibilities: A. To be the Champion and expert for the POS (Micros xStore) technology in order to trouble shoot, carry out development, and assist the business in operational and marketing events involving changes to the POS • Consult and assist in POS Micros xStore system upgrades • Expert understanding of the POS set up, including interfaces, hardware, software, and connectivity • Expert understanding of all database integrations and structures used by the POS, in order to support in a timely and efficient manner any business requ
Company description: We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company, where anyone can find, discover and buy anything they desire. With your help, we can keep on working smart and continue delighting our customers. Job description: We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team: a talented bunch of computer, software and hardware experts, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we manage and coordinate our huge, fast-moving inventory of products. Your responsibilities: Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety, Overseeing the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs), You’re confident in your IT project management skills: you can coordinate and oversee your team’s projects as they support technical task execution, You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction, You’ll own the development and management of the IT budget, t
DESCRIPTION We pioneer. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. This is your chance to make history. We are looking for an IT Manager (f/m) The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our network. As an IT Manager (m/f) you will lead the IT Support team based at one of our Fulfilment Centres, in a 24x7 production environment. Alongside delivering technical support for large IT and telecom infrastructures to a wide and exacting customer base, you will be involved in implementing new systems with new technologies and also solving complex problems. Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements. Your job: You will
Hours: 40 Tues-Sat High Street Kensington Assistant Manager What We're Looking For We want a positive, ambitious and commercially aware Assistant Store Manager to join us and be part of our continued growth. As the Assistant Store Manager you will work alongside the Store Manager to ensure sales are maximised and the performance of your store is the best it can be. You will lead the way in delivering an exceptional experience for our customers, building a loyal customer base. You will work closely with the Store Manager and your team to develop and inspire them to reach their full potential.We will need you to be confident, considered and engaging, with a real enthusiasm for Oliver Bonas that will rub off on our customers. What You’ll Be Doing Analysing a variety of reports to measure the success of the store and team. This includes sales, ATV, IPR, top sellers, conversion rates and more Working with figures to evaluate the store’s performance and identify key development areas Leading by example in demonstrating the expectations for customer service levels, providing feedback to your team to deliver this. Working alongside your Store Manager to motivate you
The Role Temporary Store Support Colleague – Currys PC World 8 hours, with flexibility to work additional hours £7.00 for under 21’s plus current store location allowance of £1.15 £7.50 for aged 21 or over plus current store location allowance of £1.15 To start in October/November (to support in the lead-up to Black Friday on 24th November, and over the Christmas period) until early January 2018 When it comes to Christmas presents, what’s inside has never mattered more. At our busiest time of year, every Currys PC World store needs the invaluable backing of Temporary Store Support Colleagues. Our support colleagues are the unsung heroes of the store, connecting everything together by getting key jobs done quickly and quietly, whilst the sales team concentrate on our customers. You’ll find yourself helping out in countless ways such as receiving and storing product deliveries, replenishing shelves, updating displays and working on the till – ensuring customers last contact with us is always a good one. You can expect queries from customers too, when you’re on the shop floor. We’re looking for an enthusiastic approach combined with a high level of organisation – you have to set yourself high standards when the pace is fast and the pressure is on. You also need to be a genuinely helpful person with an interest in technology. In exchange, you’ll get a
Aged 25 and above: £7.88 per hour plus generous bonus and personal sales commission Aged 24 and below: £7.40 per hour plus generous bonus and personal sales commission There’s plenty about Topps Tiles that might surprise you. Like the fact that you don’t need DIY or tiling experience to join us. If you’re enthusiastic and brilliant with people, we’ve a great job in store for you. What we’re looking for You don’t need to have worked in retail sales before. And you certainly don’t need to know all about tiles or DIY. If you’re the sort of person who’ll go above and beyond to deliver outstanding customer service, if you’re a quick learner and a team player, we’d love to hear from you (and we have the training you need to soon become a product specialist Sales Assistant). Part of a small store team, you’ll inspire customers and help them to find just what they’re looking for and do everything you can to make their tiling project happen. You’ll be quick to get to the heart of every customers’ needs – whether it’s flooring for a first home or a trade tile purchase – and find solutions that fit their requirements brilliantly. (So you know, internally at Topps Tiles, our Sales Assistants are known as Service Specialists.)
Project Manager, Software, Retail, Web, Technology Reading up to £65k My client is a leading player within the retail software space. They provide software solutions to the Retail space so the full life cycle retail process and supply chain process can run seamlessly. Being able to count some of the largest retailers as customers make my client the go to company. With a vision to be the world's leader in their space they have an ambition to continue to grow and develop the technology portfolio to achieve this great goal. As Project Manager you work with stakeholders and Business Analysts to define and agree detailed project scope, deliverables, project success criteria and objectives applying a broad set of project management techniques. Key Accountabilities; Foster a project management community which provides a consistent standards and skills across all Project Managers in technology Successfully oversees / manages multiple simultaneous initiatives and projects Manages the delivery of complex projects, taking corrective action where required, to meet both stakeholder and team deadlines and budgets, and on quality criteria Creates and executes quality project work plans (and revises as appropriate) to meet changing needs and requirements, driving it through its milestones and monitoring progress against costs, time, scope etc. Is prepared and comfortable in conflict situations and is able to diffuse them effectively Has high
Key Responsibilities: • Providing support to our end users mainly in London Offices but also for the Watford Office, UK Stores with technical queries, troubleshooting tickets via email, telephone and in person. • Managing incidents and requests in the UK ticket queues • Provides a clear and regular pro-active reporting of the ongoing technical challenges of the technical environment to IT Team Leader, UK Client Services. • General IT maintenance, such as PC builds, hardware upgrades and software deployment • Troubleshooting basic hardware and software errors and integration issues • Troubleshooting basic network issues affecting supported clients • Document resolutions to issues and report trends • Actively manage assets through life (receipt, move, additions and changes) • Maintaining the IT asset database. • Help with office and desk moves, requiring lifting of IT equipment (less than 25kgs) • Organising, sourcing and configuring equipment for new and existing employees. • Where required, assisting departments with projects and corporate internal and external events. • Supporting the company with day-to-day IT responsibilities such as printer maintenance, account administration, procuring equipment, and updating software and hardware as required. • Configuration and support of Mobile devices including BlackBerry 10 (BES12) and IPhone Devices. • Support the regional team with setu
Retail Operations Director South East Competitive Salary, Bonus + Excellent Benefits This is a new opportunity for an experienced professional to join a premium lifestyle brand as Retail Operations Director as it embarks on an ambitious phase of expansion. This company’s parent is an extremely well established manufacturer of quality upholstered furniture. This company has just completed its second year of trading and with an important partnership secured it wishes to open several stores throughout the UK during 2018-20. Reporting to the Company Managing Director, this person will initially focus on launching the second showroom while developing the strategy for rolling out subsequent locations. This is a very senior position in the organisation and will be instrumental in the growth of the company. This position would ideally suit a knowledgeable driven individual wanting a challenge in this expanding retail sector. Responsibilities Identifying suitable store location and producing business plans for the expansion programme Overseeing store fit outs, working with design agencies and the marketing team. Recruiting, managing, incentivising store managers and Staff. Implementing retail processes and procedures, setting standards of service. Managing internal relationships with manufacturing and delivery partners. Overseeing store marketin
Job Purpose: As the Web Operations Administrator you will be responsible for all online order daily activity management. Being the main point of contact for customer service team and our partner service providers, ensuring a seamless and luxury customer journey. Duties & Responsibilities: Monitor all daily activities for online orders and returns for multiple stock points. Contact point for Customer Care, PS and Browns Distribution Centre. Controle the after sale service for the customers, resolving issues. Work with delivery team to ensure all deliveries are achieved within SLA’s. Oversee all quality control for orders and returns. Train all fulfilment assistants and provide support when required within the fulfilment team; this includes picking stock, packing customer orders and locating stock for customer orders. Work with stockroom team and Browns distribution centre to control the stock integrity. Investigate and keep stock discrepancies to a minimum. Liaise with the Stockroom Manager in order to create action plans to avoid stock loss. Perform cycle counts and regular stock checks. Other work and projects as necessary.
IT Project Manager - Hospitality / Retail Prince 2, Agile, Retail, Hospitality, Project IT Project Manager is required by our well-known industry giant, to deliver IT projects from initiation through to go-live. IT Project Manager will be accountable for managing a large portfolio of projects pipelined for upcoming few years due to a huge investment in IT. IT Project Manager will join a company who are renowned for treating their staff exceptionally well- They have great staff retention, offer exceptional training & guidance, and truly believe from progression from within. IT Project Manager will: -Deliver all IT projects to time and budget -Manage IT projects throughout the entire lifecycle -Stakeholder management, influencing and negotiation as well as documentation of their requirements -Manage various complex, cross-departmental, high impact projects alongside one other PM Skills Required: -Varied background in IT Project Management - infrastructure, retail systems, applications etc. -Gravitas to work alongside and with senior Stakeholders -Experience of managing multiple concurrent projects -Structured project methodology knowledge - Prince 2, PMP, PMI, Agile etc. -Retail and/or hospitality experience highly desirable -PMO governance experience / setting up a PMO would be very beneficial, but not essential
We are a well-established and ambitious company looking for a Logistics Administrator/Customer Service Officer to contribute to its growth and future success. Based in our our West End showroom, we supply a full range of ergonomic products from desks, chairs and accessories to medium and large end users. This is an excellent opportunity for a hard working individual to join a growing company and will suit someone happy to organize their own work, self-motivated and enthusiastic. Candidates will have an excellent command of English, a good knowledge of British geography and previous experience of working in a logistics department. Responsibilities within this role will include but are not limited to: Arranging and monitoring deliveries. Dealing with customers queries in a professional manner over the telephone and by email. Liaising between the customers, drivers and sales team. Processing sales and customers' orders. Deal with all complaints or other customer service issues. General Administration. You may have experience as one of the following: Logistics Administrator, Customer Service, Coordinator, Support Sales, Sales Administrator, Office Administrator, Document controller, Office Clerk, Office Assistant, Service Adviser, Senior Office Administrator, Senior Administrative Assistant, Office Team Leader. Monday-Friday -
My client is a mid-market ladies footwear brand and they are looking for a Customer Operations Executive / Account Manager to join their team. The key purpose of this job is to be the main point of contact for UK & US Wholesale/Distributor customers. Your main responsibilities will include: Maintain, service and manage the supply chain, customer service, credit reporting, system functionality and administration for your customer base. Owning the relationship between the customer and the brand ensuring world class customer service levels are achieved and maintained. Ensure all orders are received on time per KPI’s and processed accurately to guarantee timely deliveries managing customer expectations. Managing customer accounts in UK & US; coordinating and communicating with customers on all aspects of their order Gaining a deep understanding of the brand to enable cross-selling and up-selling wherever possible; Identify process improvements and support operational efficiency whilst managing customer expectations. Raise invoices, credits, debits and warehouse returns. It is essential you have SAP experience in wholesale merchandising/customer services along with advanced Excel skills. The ideal candidate will be highly motivated, confident and organised individual who also works well under pressure when working to tight deadlines. Experience in the footwear industry is desirable
T.M. Lewin have an exciting opportunity for a Merchandising Admin Assistant to join us on a permanent basis in Central London. The Role Reporting to an Assistant Merchandiser and working within a team of Buyers and Merchandisers you will be responsible for the distribution and sales potential of products in your department. Responsibilities · Allocation and replenishment - Reviewing intake into the warehouse, allocation of new lines to agreed plans and preparing for forward events such as sales and promotions · Analysis - Produce analysis to support regular and ad hoc meetings within your department. Ad hoc project work to drive sales performance · Branch responsibilities - Provide an agreed service level to the branch merchandise department, communication of relevant information from allocation to stores and supporting all channels within branch merchandising including international · Suppliers and intake - Liaise with suppliers to maintain accurate records for outstanding commitment of stock in your department. Effective daily use of information available to identify current status of all line in
Our client is a highly successful, profitable family owned business selling a top quality kitchen appliance to a customer base consisting of retailers and direct to consumer sales. They are now looking to recruit an experienced, energetic and self motivated Sales Support Administrator who will support the sales function and cover maternity leave. This position will involve offering first class customer service to both internal and external customers where you will be the main point of contact. You will be setting up accounts, overseeing the management of orders and liaising with support staff within retail accounts to anticipate and resolve issues. This role will suit an experienced and highly organised individual who has the ability to become immersed within the brand and build rapport with customers. The ideal candidate will experience of working with consumer goods; have excellent communication skills; possess a collaborative approach to work with an interest in cooking.
Customer Service Executive, London – 6-month FTC The Supply Chain division of Exsurgo is recruiting a Customer Service Executive within a global Drinks business based in London. The role The Customer Service Executive job based in London will have the following responsibilities: - Provide end to end administration - First point of contact for order to end of delivery - Develop strong working relationships internally and externally - Communicate all issues with delivery, transport and The candidate The successful candidate for the customer service executive job based in London will have the following attributes: - Ability to prioritise tasks - Good time management skills - Ability to communicate well internally and externally - Well-developed telephone skills - Ability to work well in a team - Proven track record in a similar customer service role - Degree educated The package The Customer Service Executive role based in London is offering up to £30,000 plus other benefits after successful probation. Please note this is a 6-month FTC, will possibly be made permanent for the right candidate. Successful candidates will be contacted about this role and similar roles. Connect with us. Follow us on Twitter @exsurgo_group or LinkedIn to hear about our other rol
Administrator - Quality Assurance (Customer Services Team) - full-time - Wimbledon - South London At this exciting time of rapid expansion for Lidl, we have continued to pride ourselves on not only meeting, but exceeding the expectations of every customer, through providing products of the highest possible quality across our stores. Part of our commitment to providing top quality products involves investigating customer feedback and complaints to ensure that our exceptional standards are upheld, our reputation is maintained and our customers are satisfied. Our Quality Assurance Department requires an enthusiastic and motivated Administrator to work on customer complaints received on our products. You will work with suppliers to investigate the complaints, responding in a timely and professional manner to ensure complete customer satisfaction. This role offers responsibility, variety and the satisfaction that your role makes a real impact on our success. What will you do? Responding to customer complaints received and investigating with suppliers by email, letter and telephone Ensuring suppliers provide adequate responses and implement CAP's Managing complaint priority Liaising with Customer Services and other internal departments Liaising with other Lidl countries
We are working with a leading company within the gift, home and beauty sector – you can find their design-led products on the shelves of thousands of retailers worldwide including Urban Outfitters, Paperchase, Topshop and Boots. They are looking for a Customer Coordinator to sit within their Operations team. You will have excellent administration experience; some experience within retail and/order wholesale would be ideal too. This is a great company to work for. They have a fantastic working environment, team spirit and career progression available. This is a varied position; a typical day in this Customer / Operations Coordinator position will involve: Entering customer purchase orders Dealing directly with the customers regarding orders Completing supplier forms. Arranging for samples to be dispatched. Tracking progress of orders Ensuring that the orders are dispatched accurately Assisting with adhoc projects Coordinating/prioritising general ad hoc administrative tasks required by the team As Customer / Operations Coordinator you will have: 2+ years’ administration experience 1+ years retail/wholesale experience A po
Jo Loves is currently recruiting for a Customer Service Assistant to join our team on a temporary basis from October 2017 to January 2018. Candidates will need to be capable of handling incoming enquiries and orders received in various formats, including telephone and email. Experience of handling online product enquiries is desirable, including excellent data input skills. The successful candidate will have superb communication skills and the ability to resolve customer enquiries in a timely and professional manner. Previous experience of customer contact, ideally gained in a customer service environment is desirable. Hours are varied between 9.00am/10.00am start to 5.00pm/6.00pm finish. Based either at our offices in SW3 or shop in SW1. The successful applicant will work 5 days per week (Mon-Fri), however in December will need to be available to work the last three Saturdays of the month and Christmas Eve (Sunday 24 th ) until 3pm and the days between Christmas and New Year.