We are recruiting for a number of Temporary Ecommerce Customer Service Reps to join the Team at our Offices in Camden to give us a hand over the busy Christmas period. These positions will be for a minimum of 3 months. We are looking for talented individuals who are fluent in English, plus one other European language. Reporting to the Customer Service Manager EMEA, this role will provide a first class service direct to our customers, through email, live-chat, letter or telephone. Main duties will include: Professional and effective communication to all enquiries from our customers Place telephone orders for customers, providing helpful and relevant suggestions for accessories and ensuring accurate information is recorded for payment. Handle customer complaints, queries and requests for information in a sensitive, timely and professional manner. Support Customers with delivery issues and provide appropriate resolutions where possible. Processing returns, refunds & exchanges Keep up to date with current and new product lines, and confidently be able to talk to customers about our products. Report to the Customer Services Manager on an
Description ABOUT THE COMPANY: Multi-Award winning Independent Footwear Retailer, TOWER London, was founded in 1980. A trailblazer in London’s independent footwear retailer scene, TOWER London is fast becoming THE go-to destination for footwear and accessories for men, women and children from the likes of ASICS, Converse, Vans, Timberland, UGG Australia, Dr. Martens, Kickers, Lacoste and Hunter. With five London stores, headquarters in Shoreditch, and a North London distribution centre, TOWER London is a diverse company that prides itself in its work ethic, service to customers and dedication to being the best in the industry. Our flagship Shoreditch store is now open on Brick Lane, bringing a new vibe to the TOWER brand. We are looking for a candidate who will be responsible for consumer sales, advertising and selling products (Branded Footwear, Apparel and Accessories) via major on-line sales channels. The role co-ordinates stock and listings on major sites and is responsible for maintaining positive feedback and excellent service. The role will suit a highly entrepreneurial graduate with good e-commerce skills or an individual with experience of online consumer sales or e-commerce. REQUIREMENTS: - The role will suit a highly entrepreneurial gr
Job Purpose: A role within the Browns Operations Team to be responsible for daily activity for all online orders. Supervising the Operations Admin and Fulfillment team to ensure the continuity of the workflow. Being the main point of contact for all escalations liaising with customer service and partner service. Ensuring that the customers have a seamless and luxurious experience. Duties & Responsibilities: Monitor all daily activities for online orders and returns for multiple stock points. In charge of regular reporting to track the operations performance. Support for the Senior Web Operations Manager. Identifying areas of improvement. Creating analysis of returns to help reduce returns rate. Escalation contact for all Customer Care and Partner Service teams. Controlling and monitoring stock control for all online orders across Browns Fashion. Support for stockroom when required. Identifying platform and IT issues and alerting to relevant teams. Required Knowledge, Skills and Experience: Experience working in a similar role within a fashion ecommerce environment. Excellent organisational and time management skills.
Reporting to: Financial Controller Department: Finance Location: Chancery Lane, Central London Package: Competitive salary. Clothing allowance. Discount for friends & family. Holiday 25 days, + 1 day for birthday. Experience/Qualifications: 4+ years in a Credit Control role essential. Experience in fashion wholesale environment essential. Accountancy qualification desired but not essential. The company GANT is the original in American Sportswear with European sophistication, offering contemporary premium lifestyle clothing and accessories for men, women and kids. The brand’s passionate values are based on its authentic and innovative ‘Ivy League’ heritage, dating back to its inception in 1949 on the US East Coast in New Haven, Connecticut. The brand today enjoys a global presence in over 60 countries with over 500 stores and 4,000 selected retailers. Our mission is to be the leading lifestyle brand in the world. The GANT world is about commitment to people and we do this through our strong employee values and great working culture. GANT UK operates the retail and wholesale business of the brand in the UK and Ireland (as well as the ecommerce platforms across several European markets). Annual turnover is a
REQUIREMENTS: - At least 2 years digital marketing experience within a retail company - Experience managing PPC, SEO and Affiliate programmes - Experience of Google analytics, and reporting on conversion and return on investment - Strong understanding of current online marketing concepts, strategy, and best practice - Experience in e-commerce, SEO, PPC, Email marketing, and social media are must-haves - A marketing related degree, ideally supported by qualifications from Google RESPONSIBILITIES: - Devise Search Engine Marketing strategies to drive online traffic to the company website - Develop and manage brand, product specific and price-led digital marketing campaigns, their execution, budget and return on investment - Utilise the full range of digital marketing tactics including paid search PPC (including Google, Bing, Yahoo, and Facebook), SEO and Affiliate Marketing sites and Publishers to drive awareness of the TOWER London website and product mix increasing conversion and transactions on the site along the way - Lead the company’s interaction and partn
Calvetron Brands – Classic British Style Redefined – Jacques Vert, Precis Petite, Eastex, Windsmoor and Dash As the largest concession-based womenswear retailer in the UK we have a rich heritage of elegantly dressing women. Based in vibrant Shoreditch, our portfolio of brands includes Jacques Vert, Precis Petite, Eastex and Dash. MAA – The Role As MAA you will be responsible for managing the intake alongside the Buying Team, developing relationships with suppliers and ensuring that all orders are delivered into the business on time, escalating any issues that may arise. To help you achieve this you’ll need to really get to know your products! As the key link between head office, suppliers and our stores, you will build and run reports for the team and pull off the weekly sales reports on a Monday for analysis for the trade meetings. On a daily basis, your achievements will be measured against: · Accurate reporting & analysis · Achievement of deadlines · Stock reaching our warehouse on time, in line with critical path requirements · Stock r
T.M. Lewin has an exciting opportunity for a Marketplace Manager to join us on a full time contract based in London. About Us We are truly proud of our history. As the original shirt makers in London, the first T.M. Lewin store opened in Jermyn Street in 1898. Mr T.M. Lewin himself developed the first buttoned down shirt, setting the tone for the shirt we know and love today. Fashions may have changed since 1898 but excellent craftsmanship, quality, service and value remain the driving force behind the T.M. Lewin brand. The Role An experienced Amazon and Ebay manager is required to join our team to develop and execute all market place activities reporting directly to the Online Director. Responsibilities To introduce our product range into international marketplaces particularly Amazon and eBay and then to trade them successfully. Planning and updating pricing and product data structure across the product types including analysis of price lists and comparison of competitor offerings Ensuring customer service, feedback and product rankings are optimised Manage all listings content and service aspect
REQUIREMENTS: Key Relationships - Internal: Shareholders & Tower Management - External: Auditors, Banks & Suppliers Experience and Skills - Previous experience as a Finance Analyst within footwear and/or fashion retail preferable - The individual must also possess experience within e-commerce and logistics department - Present analysis and recommendations to various departments, including shareholders, Head of Operations, Buying & Merchandising, Head of Retail and liaising with our accountants - Experience with a CRM system is preferable but not essential - Track record of growing companies, strengthening processes and procedures and analysis work to drive costs efficiencies and profitability analysis - Proficient in Twinfield and/or related software such as Sage Line 50; Basecone would be a bonus RESPONSIBILITIES: Budgets and Reforecasting - Provide periodic analysis against budget/forecast and understand what this means for the remainder of the year, highlighting risks & opportunities and
We're looking for an outstanding Customer Service rep to come and work with us looking after one of our biggest accounts. You'll be working closely with our sales and wholesale teams, as well as dealing directly with our partners at ASOS. Main duties will include: Ordering processes through JBA of incoming orders – including order amendments, cancellations and returns All wholesale customer telephone enquiries responded to and actions taken as appropriate Regular communication with all wholesale customers to ensure up to date information is shared relating to product availability, lead-times, deliveries, exceptions and other related issues Supporting EMEA sales team with reports and customer updates as appropriate Liaising with Dr Martens Accounts receivable and sales team on any issues in regards to wholesale customers credit limits Liaising with 3rd party warehouse (XPO) on orders put into pick and shipments for delivery Liaising with key account customers for delivery dates Reporting back to Wholesale Customer Services Manager on any issues that affect the flow of orders – incoming or outgoing. Work closely with the E-commerce customer service team and happy to flex & provide support at peak periods. Essential requirements are:
REQUIREMENTS: - Intelligent, dynamic junior with one to three years’ experience in a customer services capacity - Fluent command of English with German and/or French preferable but not essential to the role - Must be presentable and highly motivated with a proven track record in a performance related field - Hard working with ability to multi-task - Excellent communicator on the phone and face to face - Experience with a CRM system - Strong knowledge of MS Office including Word, PowerPoint, Excel, and Outlook - University degree or industry standard qualification is preferable but not essential RESPONSIBILITIES: - To be the voice of Tower London at Tower London - Manage all customer calls, contact and the prompt resolution of issues and challenges, taking full responsibility to ensure that all inquiries are resolved within agreed timescales - Manage all email and virtual correspondence in an efficient and timely way across all retail and CRM platforms, including Tower London website and other e-Commerce channels
Head of Marketing (Europe) - Fast Track Sports Nutrition Brand London, EC2A £75,000 - £80,000 DOE + Up to 15% Company Bonus + Benefits + Perks ++ We are officially one of the UK’s fastest growing companies. Not only did we rank number 38 in the recent Sunday Times Fast Track league table, but we also placed as the 6th fastest growing online retailer in the UK ++ Despite such success, we are just at the start of our journey. With 13 European websites and counting, plus imminent expansion into the USA and beyond; we have ambitions to become the number 1 online sports nutrition brand in Europe – and ultimately the world. We need your help to do this… The Head of Marketing (Europe) is a new role within the company and will be responsible for achieving the revenue and growth targets our European markets (currently a total of 10 European websites). The Head of Europe will work closely with the senior marketing team in order to maximise ROI across all marketing channels both online and offline. Working closely with the Marketing Director to meet the overall company growth objectives in the European territories, they will provide
For our Customer Assistants, quality is not just a passion, it’s a way of life! Putting the same care and attention into the little tasks as they do with big ones, our Store team know how important their hard work is to the success and growth of our business. Working as part of a diverse and dedicated team, you will love the buzz and energy of a fast-paced retail environment. You thrive on a challenge so you will love the fact that there is never a dull moment in store and always tasks to be done. Above all else, our Customer Assistants are the face of our business, providing great service to our loyal customers. If you have a natural flair for providing outstanding customer service and are looking to become part of strong team with varied shifts, this could be the perfect opportunity for you! Please note that as part of your application you will be asked to complete an exercise, designed to provide us with a more in-depth understanding of you and your potential as a member of Team Lidl. Should you be successful at this stage you will then be invited for a face to face interview. We look forward to receiving your application! What will you do? Assist the Assistant Store Manager and Store Manager with all areas of store operation <li style=""
Jo Loves is currently recruiting for a Customer Service Assistant to join our team on a temporary basis from October 2017 to January 2018. Candidates will need to be capable of handling incoming enquiries and orders received in various formats, including telephone and email. Experience of handling online product enquiries is desirable, including excellent data input skills. The successful candidate will have superb communication skills and the ability to resolve customer enquiries in a timely and professional manner. Previous experience of customer contact, ideally gained in a customer service environment is desirable. Hours are varied between 9.00am/10.00am start to 5.00pm/6.00pm finish. Based either at our offices in SW3 or shop in SW1. The successful applicant will work 5 days per week (Mon-Fri), however in December will need to be available to work the last three Saturdays of the month and Christmas Eve (Sunday 24 th ) until 3pm and the days between Christmas and New Year.
Uniqlo is a modern Japanese company that inspires the world to dress casually. Uniqlo has enjoyed strong growth by offering high-quality casual wear at reasonable prices based on its SPA (Specialty Store Retailer of Private Label Apparel) business model, which spans product design, manufacture, distribution and retail. The first Uniqlo store opened in 1984 in Japan. Uniqlo now has more than 1800 stores and worldwide operations, including the U.K., China, Hong Kong, South Korea, the United States, France, Singapore, Russia, Taiwan, Malaysia, Thailand, Germany, Australia and Canada. Part of the Fast Retailing group, Uniqlo is truly determined to achieve the goals in the group's mission statement: "Changing clothes. Changing conventional wisdom. Change the world." and to become the #1 Retail Apparel Group in the world. Our vision is bold; to become the number 1 clothes retailer in the world by 2020! We truly believe that this dream can be achieved through providing the best customer service experience on the high street. To do this we need the very best people to join us and be part of making that dream a reality! If you believe you can make this happen then we would like to hear from you. Previous experience is not required, however the desire to achieve the very best in customer service and to continuously work at the very highest level is essential! Key Responsibi
Louis Vuitton is the world’s leading luxury brand, promoting a spirit of excellence, innovation, creativity and development. We are a prestigious pioneering brand in the field of fashion and accessories. We are currently seeking Client Advisors for our Selfridges store. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every client is treated according to the Louis Vuitton promise. You will strive to discover your every client’s need and to guide them across the Brand. This is an opportunity for those who see themselves as more than a Sales Associate, or Sales Assistant, but truly as a 'Client Advisor' - someone who has the curiosity to discover and dare their clients, has a passion for people, and values forming meaningful relationships with fascinating people from all over the globe. As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive a generous benefits package, unparalleled career development opportunities, both locally & globally, in addition to learning from the very best talent within the industry. “Make your career a beautiful journey” with Louis Vuitton Your Skills:
**Get paid to save lives! Immediate starts as a charity fundraiser/ promoter in LONDON! With a fantastic fun team spirit, a flat hourly rate and plenty of Incentives.** £9.40p/h - £14p/h, weekly pay Full time (Mon - Fri, 10am - 6pm OR 1pm - 8pm) Immediate start Partial travel reimbursement, paid breaks, daily meal allowances, target bonuses, fun socials Advancement opportunities to team leading/management Put your customer service or promotion experience to good use for great causes and earn competitive wages! As a fundraiser, you’ll be interacting with the public and getting them to support amazing charities through direct debit donations. Be part of a team of passionate people, raising thousands of pounds for causes such as international aid development, cancer care, homelessness, children, and many others. You know this sounds amazing, so get in touch with Bianca or Ayesha. We’re looking forward to speaking with you soon! At Bespoke Third Sector, we pride ourselves on putting YOU first, giving YOU the best support and drive to find the position that best suits YOU, as well as matching YOU with your perfect charity partner! We ALSO provide financial bonuses and socials too. To us, you are family. APPLY TODAY!
For our Customer Assistants, quality is not just a passion, it’s a way of life! Putting the same care and attention into the little tasks as they do with big ones, our Store team know how important their hard work is to the success and growth of our business. Working as part of a diverse and dedicated team on varying night shifts (between 10pm and 6am), you will work to targets to ensure the store is shipshape and ready to go; providing an enjoyable shopping environment for our loyal customers. Please note that as part of your application you will be asked to complete an exercise, designed to provide us with a more in-depth understanding of you and your potential as a member of Team Lidl. Should you be successful at this stage you will then be invited for a face to face interview. We look forward to receiving your application! What will you do? Make sure our shelves are well-stocked at all times Carry out regular freshness checks to ensure we offer the freshest produce Unpack daily stock deliveries Rotate stock Ensure the store is clean, both on the shop floor and behind the scenes Keep the store clear and ensure any potential hazards are dealt with quickly and efficiently Help with m
We are a well-established and ambitious company looking for a Logistics Administrator/Customer Service Officer to contribute to its growth and future success. Based in our our West End showroom, we supply a full range of ergonomic products from desks, chairs and accessories to medium and large end users. This is an excellent opportunity for a hard working individual to join a growing company and will suit someone happy to organize their own work, self-motivated and enthusiastic. Candidates will have an excellent command of English, a good knowledge of British geography and previous experience of working in a logistics department. Responsibilities within this role will include but are not limited to: Arranging and monitoring deliveries. Dealing with customers queries in a professional manner over the telephone and by email. Liaising between the customers, drivers and sales team. Processing sales and customers' orders. Deal with all complaints or other customer service issues. General Administration. You may have experience as one of the following: Logistics Administrator, Customer Service, Coordinator, Support Sales, Sales Administrator, Office Administrator, Document controller, Office Clerk, Office Assistant, Service Adviser, Senior Office Administrator, Senior Administrative Assistant, Office Team Leader. Monday-Friday -
THE ALLSAINTS STORY Founded in 1994, AllSaints has built an international team that includes some of the best global creative talent, imbued with a winning combination of business and design thinking. The brand’s constant obsession is to deliver an immersive experience to our international customer base in a way that embraces each unique culture. AllSaints is proud of the fact that every aspect of the brand is curated in-house, from store design and construction to the East London based coding team, making AllSaints a truly agile business working with pace and integrity. ALLSAINTS PEOPLE We recruit the best digital creative innovators and design thinkers across the globe to spread the AllSaints message of integrity and sophistication. Our People are the ambassadors for our brand. We look for individuality, confidence and brand passion when we recruit. We seek talent with creative mindsets who are collaborative in their approach. Our brand ambassadors act with humility and treat those around them with respect. Obsessed with brand experience, we constantly strive to develop the brand and customer journey. By 2020, our aim is to lead the industry with best in class ta
DESCRIPTION Company Background: Voted the UK’s coolest footwear brand by Vogue readers and currently Europe’s leading luxury shoe and accessory retailer, we are looking for dynamic individuals who are as passionate about our business as we are. We work hard at Kurt Geiger because we love what we do and strive to be the best in our industry; through amazing people, beautiful product, innovative designs and evolving store concepts. The Customer Service team is the voice of our brand; they champion world class service and drive our customer experience across multi-channel platforms to exceed our customer’s expectations. You’ll be working in a fast paced, digitally focused, creative team which strives to put our customer first. Our team sit at the heart of the business in our modern offices in Farringdon, the team has grown extensively over the last few years and the plan is to continue that growth with our customer experience being at the forefront of the brand moving forward. Our Online Stylists, Advisors, Supervisors, Aftercare team and Customer Service Management team always strive to give our customers the best service possible. Reporting to the Head of Customer Services and working closely with our Customer Servic