We are looking for an Admin assistant to join a busy e-commerce photography studio. You will be supporting studio manager and the creative team of photographers and stylists to organise daily workflow of a fashion e-commerce photography studio. The Role: - Full time 9am-6pm - starting salary 18k based on experience - sample handling and coordination. - allocation of samples to specific workflow - data entry and data verification - pulling through reports of daily deliveries, workflow and sample allocation - identifying missing data from product samples - communicating with relevant b&m teams and the studio manager Essential Skills: - proficiency in excel and other Microsoft office programs - strong verbal and written communication skills - client facing experience - professional attitude - team player Desired skills and experience: - previous admin experience - previous experience in e-comerce industry or e-commerce studi
Shakespeare's Globe is a unique international resource dedicated to the exploration of Shakespeare's work and the playhouse for which he wrote, through the connected means of performance and education. Together, Globe Theatre, Globe Exhibition & Tour and Globe Education seek to further the experience and international understanding of Shakespeare in performance. The Retail Team aims to provide high levels of service to visitors and staff and to maximise visitor revenue in support of the Globe’s mission and objectives. We are currently seeking for a Stock Controller (E-commerce and Retail) who will be responsible for the day-to-day maintenance and accuracy of the EPoS and E-commerce systems. You will be responsible for keeping our e-commerce store up to date and for ensuring all e-commerce orders, mail orders and wholesale orders get to our customers in good time and ensure our stockrooms are clean, tidy and logical The successful candidate will have experience of managing a busy stock room with constant traffic of inbound/outbound stock, knowledge of using a finance system such as SAP and have excellent numeracy and IT skills. You will be highly organised with an eye for detail, have excellent problem solving skills and the ability to work to deadlines under pressure. Experience of working within the heritage retail industry is highly desirable.
My Client a leading Global eCommerce Solution Provider is looking for a Online Merchandiser. 0verview The Online Merchandiser plays a key role in translating client’s merchandising strategies into their online shopping experience. The Online Merchandiser will manage the day to day merchandising operations and help drive decisions that grow sales and increase conversion through online merchandising, onsite search, navigation, cross-sells, upsells, and other merchandising opportunities. While always thinking customer first before taking action. Role As the Online Merchandiser at you will be responsible for the visual merchandising of the clients digital experience. You will manage product, promotions and site content through launch online to end of life, ensuring high quality standards are met for product presentation and site content across multiple international websites. Working as the liaison between clients and all agency teams you will be responsible for building a collaborative working relationship with these teams. You will be directly accountable for the business performance and the quality of work your assigned too and expected to understand the product offering, customer, and wider digital retail space so as to optimise sales. Reporting into the Onlin
eCommerce Manager Summary of role Plan and implement Ecommerce strategy Deliver consumer online targets, new sales, AOV and conversion Working with the Editorial team to drive sales Overseeing the management of the intake process, ensuring stock availability and accurate unpublished reporting to the business. Working with the eCommerce team to source new opportunities for web exclusive products, new market places and international growth. Developing an enticing and effective promotional calendar to hit agreed sales forecast. Work with the online marketing team to ensure the landing pages are optimised to produce the best conversion possible Working with the marketing team to ensure the site is optimised for SEO Manage projects, complete end to end process from mapping customer journeys, UX, wireframes Work with other members of the team to develop digital strategy. Able to converse comfortably between technical and marketing teams Monitor key performance indicators on the website and develop plans to improve them Key Experience Strong track record in E-Commerce, Digital Sales and Customer Experience Proactive, creative, passionate about the customer online experience Analytical, comme
We are a multi-channel retailer of maternity wear, babywear and nursery products; with 80+ stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings, we now employ over 850 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer but we haven’t forgotten our roots for providing quality and value for money. The passion we have for engaging with our customer means we are a business that can be trusted. We have a non-hierarchical outlook, which means our management teams must spend time helping out when all hands are needed on deck. Our success is very much a team effort. What we expect from you: Reporting into the Merchandise Manager and Commercial Director, this role will be responsible for the planning and trading of the UK Website. Working within a small team you will be expected to juggle a fast paced and changing workload and be able to multi task. We would expect you t
We are recruiting for a number of Temporary Ecommerce Customer Service Reps to join the Team at our Offices in Camden to give us a hand over the busy Christmas period. These positions will be for a minimum of 3 months. We are looking for talented individuals who are fluent in English, plus one other European language. Reporting to the Customer Service Manager EMEA, this role will provide a first class service direct to our customers, through email, live-chat, letter or telephone. Main duties will include: Professional and effective communication to all enquiries from our customers Place telephone orders for customers, providing helpful and relevant suggestions for accessories and ensuring accurate information is recorded for payment. Handle customer complaints, queries and requests for information in a sensitive, timely and professional manner. Support Customers with delivery issues and provide appropriate resolutions where possible. Processing returns, refunds & exchanges Keep up to date with current and new product lines, and confidently be able to talk to customers about our products. Report to the Customer Services Manager on an
Description ABOUT THE COMPANY: Multi-Award winning Independent Footwear Retailer, TOWER London, was founded in 1980. A trailblazer in London’s independent footwear retailer scene, TOWER London is fast becoming THE go-to destination for footwear and accessories for men, women and children from the likes of ASICS, Converse, Vans, Timberland, UGG Australia, Dr. Martens, Kickers, Lacoste and Hunter. With five London stores, headquarters in Shoreditch, and a North London distribution centre, TOWER London is a diverse company that prides itself in its work ethic, service to customers and dedication to being the best in the industry. Our flagship Shoreditch store is now open on Brick Lane, bringing a new vibe to the TOWER brand. We are looking for a candidate who will be responsible for consumer sales, advertising and selling products (Branded Footwear, Apparel and Accessories) via major on-line sales channels. The role co-ordinates stock and listings on major sites and is responsible for maintaining positive feedback and excellent service. The role will suit a highly entrepreneurial graduate with good e-commerce skills or an individual with experience of online consumer sales or e-commerce. REQUIREMENTS: - The role will suit a highly entrepreneurial gr
THE BRAND Apricot is a fast-growing multi-channel women's fashion brand that is passionate about print. The Apricot brand was born in 2007 with the aim of producing beautiful clothing collections that appeal to both mother and daughter. Bringing something fresh and new to the high street, Apricot aspires to deliver what every woman's wardrobe needs - from well produced staples to limited edition and trend-led fashion pieces. Our head office and distribution centre are based in London. We currently have 11 standalone stores as well as 500 concessions across the UK and Ireland. Our UK host stores include high street retailers New Look, Debenhams, House of Fraser, Outfit and Beales, as well as a number of independent department stores. We currently have over 200 concessions in Europe, as well as outlets in North America. THE ROLE We are looking for a passionate Junior Graphic Designer and Ecommerce Assistant to support both the Graphic and Ecommerce functions of Apricot. You will be a graduate of a degree in Graphic Design and you must relevant commercial experience in a fashion environment. You will also support Head Graphic Designer with the execution of digital and print ready artwork and offer new ideas and concepts whilst maintaining brand consistency throughout your work. You wil
Ecommerce Trading Coordinator - International Fashion Brand Central London circa £28 ,000 Basic + benefits package This is an exciting opportunity to be part of a fast growing business in a newly created role of Ecommerce Trading Coordinator. Reporting directly to the Head of Ecommerce this is a challenging, varied and rewarding role. The role would suit someone with a strong organisational and analytical background perhaps in ecommerce or merchandising who also possesses great communication and commercial abilities. The role will cover a range of duties in key areas: Reporting: sales, website performance and KPI's Trading: calender meetings, google analytics , planning and site management Promotions: pricing and badges, testing promo codes, managing promo activity The Person: Experienced in ecommerce, web trading, or strong merchandising background. Ideally in the Fashion sector but other areas of retail considered Good Excel and ideally
Our client is a luxury womenswear brand who is currently looking to recruit an E commerce & Social Media Manager to run their web site, work with their on board marketing web sites and run their Social Media through Twitter, FB, Instagram linkedin, Pinterest and tumblr. You will have the key responsibility for the brands website(s) and customer experience, ensuring its smooth operation and delivering a best customer experience on line. You will be responsible for managing the day-to-day tasks that meet commercial and creative goals they need to achieve. You will control everything on the website from product launches to graphics updates, multi-channel promotional campaigns to social media complaints as well as fraud mitigation to technical issues. You will bring the brand to life by creating commercial yet engaging content experiences across the website to broaden the customer experience. General: Accountable for the accuracy and usability of all versions of web and digital platforms (desktop, mobile, international, customer experience). Scheduling resources and prioritising work to meet Ecommerce and Customer Experience goals that are set . Responsible for timely product launches - ensuring that data and photography is accurate, on brand and delivered to a timeline schedule. Build strong relationships with external partners to drive efficiencies (i.e. photo shoots, production and design.
Senior Country eCommerce Marketing Manager (Italian Market) - Award Winning Fast Track Sports Nutrition Brand London, EC2A, UK Competitive Salary + Company Bonus Scheme up to 15% of salary + Perks ++ We are officially one of the UK’s fastest growing companies. Not only did we rank number 38 in the recent Sunday Times Fast Track league table, but we also placed as the 6th fastest growing online retailer in the UK ++ Despite such success, we are just at the start of our journey. With 13 European websites and counting, plus imminent expansion into the USA, China and beyond; we have ambitions to become the number 1 online sports nutrition brand in Europe – and ultimately the world. We need your help to do this… The Senior Country Marketing Manager Role: Due to our exceptional growth, we are expanding our International Marketing Team and looking for new team members to join us on our ambitious journey to become the leading sport nutrition brand across Europe. We are looking for an experience and talented digital marketer to drive success in meeting the revenue and customer acquisition targets for Italy.
Our client, a popular and well-known UK retailer, is now looking for an E-Commerce Merchandiser to boost the Online team and to ensure the continued delivery of the best possible service to their customers. This role is London based, however you will be required to travel throughout the week. Key Responsibilities for this E-Commerce Merchandiser role: Category Strategy & Planning Research and understand market potential and optimisation opportunities across the divisions within their remit Outline, review and approve divisional trading strategies with the trading managers and marketing teams, to ensure sales targets are achievable from an online trading and performance marketing perspective Work with the Head of Online Trading, Head of Online Marketing & Merchandise Manager to confirm headline financial plans are robust and achievable, relative to divisional planning. Support the
Operations Assistant Job in at jewellery brand in West London. We have an exciting opportunity for an Operations Assistant to join Missoma based in their Head Office in W10 London, reporting to the Head of Operations and Merchandising. Forming a vital part of the team, this role is responsible for supporting the growth of wholesale accounts, operations and the merchandising function by providing administrative support. The successful candidate will have demonstrated experience working within a fast-paced environment with the ability to deliver competing priorities. Job Responsibilities Wholesale: Assisting with the coordination of wholesale accounts; overseeing dispatching, processing Dealing with wholesale returns and day-to-day stockist queries. Build on existing relationships with key wholesale accounts, buying and merchandising teams. Communication of orders received to relevant internal departments. Creation of sales orders and delivery notes. Liaising with customers to confirm order details. Be the first point of contact for any queries, complaints or feedback while delivering a high level of customer service. Operations Ensuring correct packaging and
PepsiCo, Inc. is a global food, snack and beverage corporation headquartered in New York. PepsiCo was formed in 1965 with the merger of the Pepsi-Cola Company and Frito-Lay, Inc. PepsiCo has since expanded from its namesake product Pepsi to a broader range of food and beverage brands. The company's products are distributed across more than 200 countries, resulting in annual net revenues of circa$65 billion. Based on net revenue, PepsiCo is the 2nd largest food and beverage business in the world with over 270K employees. A new division will be responsible not only for the trading of new innovative brands and products but for shaping the PepsiCo portfolio of the future, enabling us to create niche and highly relevant brands which sit on the high street and our customers' shelves. This role is to manage the digital brand activations for these innovative brands - building on best practise from the Centre of Excellence - and develop activation plans to deliver against brand and campaign objectives. To make that happen, the successful candidate will need to define, influence, align and execute plans, plus report on their outcomes and share best practice and recommendations with other brand activation team members. Accountabilities Develop digital marketing plans, considering key initiatives for short and long term success, working closely with broader marketing teams Execute and own the activation for several brands in the lo
We have an exciting new position within the Branch Merchandising team for an ambitious entry level Assistant Branch Merchandiser to support our Junior Branch Merchandiser on the growth of our store network as well as effective trade our current store portfolio. This person will be responsible for liasing with the wider Merchandising team, Retail Team, DC and other stakeholders to effectively trade the stores and ecommerce portfolio, through effective management of stock from analysis, forecasting and market knowledge. They will be expected to look at opportunities to flex product mix to suit geographical preferences, store profiles and customer needs to ensure we are providing our customers with what they want where and when they want them. You will be expected to review replenishment, allocation and grading for your stores, analyzing sales data to ensure store profiles stay up to date and optimum stock levels are maintained to maximize sales and profits while protecting the business from stock build ups, identifying potential terminal issues so we can liase with store teams and the wider merchandising teams on stratergies to clear it. Key Responsibilities ** Use business intelligence tools to generate reports and analyse data as required to support the team and wider business. ** Create and maintain reports in excel at an intermediate/ advanced level. ** Ensure all communication to the business is executed in a professional, streamlined
Job Purpose: A role within the Browns Operations Team to be responsible for daily activity for all online orders. Supervising the Operations Admin and Fulfillment team to ensure the continuity of the workflow. Being the main point of contact for all escalations liaising with customer service and partner service. Ensuring that the customers have a seamless and luxurious experience. Duties & Responsibilities: Monitor all daily activities for online orders and returns for multiple stock points. In charge of regular reporting to track the operations performance. Support for the Senior Web Operations Manager. Identifying areas of improvement. Creating analysis of returns to help reduce returns rate. Escalation contact for all Customer Care and Partner Service teams. Controlling and monitoring stock control for all online orders across Browns Fashion. Support for stockroom when required. Identifying platform and IT issues and alerting to relevant teams. Required Knowledge, Skills and Experience: Experience working in a similar role within a fashion ecommerce environment. Excellent organisational and time management skills.
Reporting to: Financial Controller Department: Finance Location: Chancery Lane, Central London Package: Competitive salary. Clothing allowance. Discount for friends & family. Holiday 25 days, + 1 day for birthday. Experience/Qualifications: 4+ years in a Credit Control role essential. Experience in fashion wholesale environment essential. Accountancy qualification desired but not essential. The company GANT is the original in American Sportswear with European sophistication, offering contemporary premium lifestyle clothing and accessories for men, women and kids. The brand’s passionate values are based on its authentic and innovative ‘Ivy League’ heritage, dating back to its inception in 1949 on the US East Coast in New Haven, Connecticut. The brand today enjoys a global presence in over 60 countries with over 500 stores and 4,000 selected retailers. Our mission is to be the leading lifestyle brand in the world. The GANT world is about commitment to people and we do this through our strong employee values and great working culture. GANT UK operates the retail and wholesale business of the brand in the UK and Ireland (as well as the ecommerce platforms across several European markets). Annual turnover is a
We are looking for an innovative Junior Web Developer to join our Head Office Ecommerce Team, based in the heart of Central London, to help facilitate the technical delivery and maintenance of all aspects of the company's website. The ideal candidate will have at least 2-3 years commercial Web Development experience building websites using PHP, HTML, CSS, Objected orientated methodologies and MySQL. Role and Responsibilities · Working closely with the creative and web content team to produce templates for web pages · Undertake general site maintenance and troubleshoot to provide appropriate solutions if and when problems occur · Developing HTML templates with CMS integration in mind · Testing all code/applications/sites prior to release (operating with an uncompromising attention to detail) · Support, produce and build emails and manage successful deployment · Liaising with external suppliers to coordinate deployments and raise any technical issues
Our mission is to revolutionize travel through the power of technology. Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies and cruise lines. The Expedia Local Expert business provides travelers with access to activities, attractions, tours, transportation, and other services in destinations around the world, both online and offline. Your work will fuel inspiration and once in a lifetime experiences for our customers. Position Overview: The Online Retail team manages a global eCommerce operations on various points of sale, including the websites of Expedia, Inc. and its affiliates, across all platforms including mobile and app. This position is responsible for setting business strategy, executing and implementing it to achieve targets set forward by organizational leadership. Responsibilities: General Responsibilities (include but are not limited too): Understand and meas
Reporting into the Customer Service Manager we are looking for Customer Service Advisor fluent in English to join our team based in our London Victoria head office. These positions can either be full time or part time temporary opportunities with the option to be made permanent. Our customer service working hours are: Peak Operating Hours: Mon-Fri 8am-10pm, Sat-Sun 8am-8pm, Bank Hols 10am-4pm Non-Peak Op Hours: Mon-Fri 8am-8pm, Sat-Sun 9-5.30pm, Bank Hols 10am-4pm What you'll be doing Provide fast and friendly help for our customers, at all points in the customer journey – before, during and after purchase, be it online or in store. Our aim is make contact and communication with us as easy and smooth as possible for our customers. Our customers contact us via telephone, email, live chat and good-old-fashioned letter, regardless of the contact channel, we always seek to get the right response, first-time, for each and every customer. Efficient, pro-active communicators, constantly liaising with our warehouse team, our couriers, our stores and the wider business, to deliver the very best customer service. Take pride in our