Job Title: Call Centre Call Handler Locations/Department: Woodford/Call Centre Reports to: Call Centre Supervisor Hours of Work : Shift patterns between 08.00 – 17.30 (FT) RESPONSIBLE FOR: - To receive and action customers incoming calls and emails in an efficient and a professional manner. - Accurately log all customer fault calls - Carry out avoidance with customers eliminating call being passed to engineers - Liaising with Route managers and engineers when clients are chasing outstanding work orders - Assist in other roles within the department SCOPE OF THE RO
T.M.Lewin is currently recruiting for a Contact Centre Supervisor to join our Contact Centre based in Uxbridge. The T.M.Lewin Contact Centre is our central hub for all customer enquiries. All of the members of our Contact Centre are our brand ambassadors and represent T.M.Lewin to our customers. Key responsibilities will include: · Managing the team in the absence of the Contact Centre managers · Delegating emails that have been received to members of the team, ensuring that all emails are responded to within the SLA given · You will handle all communications, respond to emails, identify potential fraudulent issues and manage any other related admin tasks whilst offering a customer service and shopping experience that is second to none. Prioritising incoming calls from customers in relation to customer queries/problems · Ensure that we maximise 1st Contact Delight through the quality of our work Provide a caring, efficient, knowledgeable and effective interface with all customers at all times Update the customer’s care notes after every call and use the appropriate documents to enable accurate sta
Call Centre Advisors x 20 - Temporary fixed term contracts until January 2018 (starting 31st October) Signet Jewellers, Hockley, Birmingham (B19 1DS) Full Time - 37 Hours Are you experienced in a call centre or customer service environment? Would you like to be part of a successful, global business? If so, look no further! With Black Friday and the Festive season just around the corner here at Signet we’re looking for 20 talented Call Centre Advisors to join us in October 2017 to ensure we make our busiest and most exciting time of the year special for our customers! As a telephone-based Customer Advisor at Signet Jewellers (H.Samuel, Ernest Jones & Leslie Davies), you’ll provide us with vital support responding to customer enquiries regarding; service, repairs, products and deliveries. You’ll support our 500 retail stores throughout the country, this will include answering calls, checking stock and contacting suppliers and customers to arrange deliveries. What you need to know - Start: You will need to be able to start work full time in Mid-Late October - Duration: Until January 2017 - Hours: 37 hours per week on a rota basis across our opening hours - Shifts: Your rota will include 5 out of 7 days including weekends. (Our call centre opening hours are: Monday to Friday 9am-7pm; Saturday, 9am-5pm & Sunday, 10am-4pm) Suitable Applicants must have telephone based customer service experience
We are seeking a Contact Centre Team Manager to recruit, coach, train and develop team members in a multi-channel contact centre ensuring that they are achieving individual and team targets by providing exceptional customer service. They will promote a team environment through the use of creative and innovative incentive schemes and competitions and to performance manage team members to ensure that appropriate action is taken in cases where specified standards are not met. Essential Criteria Must have at least 2 years; experience of working as a Manager in a Contact Centre environment Experience of analysing performance utilising management information available to improve the performance of the team/individuals and identify reasons for under performance, taking appropriate corrective action where required Previous experience of managing project work and proactively managing change e.g. policy, process or systems ensuring any changes are implemented smoothly and in a positive manner and wherever possible involving staff in the change process Ability to challenge and influence at Senior Management Level Effective communication and stakeholder management Analytical ability – robust judgement, commercial acumen and decision making Credibility – consistent, competent, compassionate and committed Coaching IT literate
Sofology are hiring Telesales Executives! Are you a fun, caring, exceptional individual? If so you've come to the right place. As much as we're here to help our customers feel at home on a sofa they love, we want you to feel at home in a job you love too. We're looking for people who have a passion for the brand, who understand that we don't just sell sofas, we help our customers to make real, life-changing choices. We care about the purchases our customer's make and want to protect their interests. This means calling them after their online order and offering them our value added service. Our customers are people and we want you to build a lasting impression on them that is positive - Truly understanding their needs and guiding them throughout their buying journey The customer always comes first - Our approach is consultative and not pushy. Our sales executives are able to sell to customers using proven techniques and belief in the product. Experience Working in a fast paced, outbound sales role is just like a duck taking to water for you - You're used to it & you're good at it! You understand the full sales cycle and can explain your approach and techniques with confidence. You learn from your failures and turn them into success. You stay positive when times are challenging & stay calm under pressure
Temporary Call Centre Vacancies We are looking for temporary staff to work in our Call Centre to help us with our busy Christmas and New Year sales period, (call centre experience is not essential as full training will be provided). Do you have great customer service skills? Do you have experience within a customer service/retail environment? If so, we have contracts available for between 12 - 40 hours per week. Our Call Centre is open from 8am – 10pm, 7 days a week, your working hours can be flexible but will include some evening and weekend working. Pay Rate £7.65 per hour. Start dates in September and October. You will join our team of experienced sales advisors answering a variety of inbound customer calls (no sales or outbound calls), taking orders and assisting customers with their queries. Training will be provided and we have a great range of benefits – including employee discount, onsite subsidised restaurant and free use of a local gym + more. Lands’ End is a global multi-channel retailer designing and selling American classically styled clothes. We are also a company with a great story to tell. Since 1963, we’ve earned a reputation for quality clothing, being a great place to work and providing the best customer service in the industry. In fact, we believe in our product and our people so much that everything we sell comes with an unconditional guarantee. Sector Key Words: Call Centr
We have an exciting new role joining our Supply Chain Team as a Supply Chain Material Call Off Coordinator This is a busy and fast paced environment which requires the successful individual to be on it when it comes to getting tasks completed and have amazing Behavioural and communication skills. The ability to be agile to work within a team is also crucial. Strong experience in excel is an important factor for this role. About the role: You will be responsible for identifying and executing the MRP requirements on a daily and weekly basis to ensure production plan is met and material is in place at the right time in the right quantities. Raw Material Call Off including raw material and tertiary packaging items. Create and Assign Purchase Orders to all Suppliers. Identify missing material (Shortages), pro-actively chase resolution to minimize Customer Service Level impact and fix root cause. Create plant to plant transfer orders if relevant. Monitor Order Status and resolve issues with Suppliers to meet order requirements, pro-actively managing orders to cancel, push out and pull in as required. Manage Supplier Inventory Method Execute Continuous Improvement Manage Supplier Consignment Stock About You: Material Call Off / Supply Planning expe
We are seeking a Contact Centre Team Manager to recruit, coach, train and develop team members in a multi-channel contact centre ensuring that they are achieving individual and team targets by providing exceptional customer service. They will promote a team environment through the use of creative and innovative incentive schemes and competitions and to performance manage team members to ensure that appropriate action is taken in cases where specified standards are not met. Essential Criteria Must have at least 2 years experience of working as a Manager in a Contact Centre environment Experience of analysing performance utilising management information available to improve the performance of the team/individuals and identify reasons for under performance, taking appropriate corrective action where required Previous experience of managing project work and proactively managing change e.g. policy, process or systems ensuring any changes are implemented smoothly and in a positive manner and wherever possible involving staff in the change process Ability to challenge and influence at Senior Management Level Effective communication and stakeholder management Analytical ability
Our client is currently seeking Inbound Retail Call Advisors to join a busy call centre environment. Duties will include: Handle all customer related queries including chasing deliveries and returns, online and ordering issues, in store issues and store reservations, gift card enquiries, promotion enquiries and marketing queries Respond to customers via various channels mainly email and telephone but also conversocial which includes Facebook, Twitter and now Instagram Process customer orders via a telephone ordering service where customers can call us and place an order over the phone General store enquiries including stock availability You will possess an excellent telephone manner and clear verbal and written communication skills. Previous experience gained within a customer service/administrative/retail background preferred. Must be customer focused offering a friendly, polite and empathetic tone. Full Time positions working 5 out of 7 days on a rota basis working between 8am-10pm Monday- Sunday, training will be provided on site. Excellent opportunity with a view to going permanent following an initial 13 week period, plus staff discount available within stores. To apply please call HRGO on 0151 347 1110 or forward your current CV to . Starts available throughout September and October 2017.
Our client is growing rapidly and looking for a number of staff to join them as soon as possible. These roles are workingin a forward thinking, fast paced and recently renovated office. With the training on offer no previous office experience is requited, however you will have to have the deisre to succeed and access to tranpsort as their are no links to public transport. Duties will include Answering calls in a proffesional manner Confirming customer information Updating systems Providing up to date information Data entry Working to KPI's This is a non sales based role Hours are work are on a rotational shift basis between 8.00 am - 8.00 pm to include weekends also on a rotational basis. Part Time Hours also available - 8.00 am - 2.00 pm , 8.00 am - 12. 00 and 4.00 pm - 8.00 pm Part Time candidates will need to be able to complete two weeks training between 9.00 am - 5.00 pm Immediate interview slots available Salary meets National Living / Minimum Wage for the first 8 weeks rising to £17,000 when permanent after an 8 week period
Customer Service In Store Sales Assistant Love friendly competitive? Are you the outspoken one of your friends? Social and enjoy a fast paced environment? We have multiple customer service and in store sales assistant roles that need filling here at Capital Events Marketing. This is an interesting opportunity for the right person to take on a new sales project that will offer training as well as loads of career prospects. We are looking for confident, enthusiastic Customer Service & Sales professionals to work across multiple retail sites in London. What we are looking for: A steady commitment to your own career You must be reliable and punctual An outgoing personality A passion for sports is preferable! A smart appearance and great communication skills What we have to offer: A proactive management team to support you Full training so no experience is needed Excellent earnings for an entry level role An unparalleled company culture with a social team, tons of recognition and stand out progression opportunities for those looking to grow Apply today! These roles will be filled quickly and on a first come, first go basis for those that stand out! Positions are all available as self employed in order to attract the most a
PVH have an exciting opportunity to join our fabulous Customer Service team working with Tommy Hilfiger. Based in our Knightsbridge office, this role will be to support the customer service team with all Administrative tasks. The Key responsibilities will be: · To check customers purchase orders highlighting and documenting any discrepancies. To compile and file all signed orders at the end of selling season · To run the shipping report on a daily basis and support the CS team with booking forms whenever necessary · Place all the stock/markdown orders for customers that don’t currently work on EDI/B2B · To Run the Pack and Hold report for the customer service team on a daily basis · To do all the general administration for the Customer Service team · Compile style information for Mailorder companies on a seasonal basis as well as EAN reports for all the customers that require it The ideal candidate will: · Excellent written and verbal communication
Zachary Daniels Retail Recruitment are exclusively recruiting for an Sales Assistant around the Oxford area for a leading luxury global food service brand. The ideal candidate will be results driven and thrive in a luxury hospitality environment. You will be a hands on, working within a close team, responsible for outstanding customer service. You will also have an opportunity to be involved in brand new store openings. This is an ideal role for an experienced Sales Advisor wishing to progress with an expanding retailer. Zachary Daniels specialises in retail & hospitality recruitment and can only consider candidates with previous food or food service or restaurant experience at a similar level. Please apply with your most up to date CV. BBBH5897
Are you ready to put your leadership and business knowledge to the test in the fashion world, and join the one of the UK’s fastest growing retailers? We have an exciting opportunity for an Store Manager to join our team and manage the day to day running of our new Edinburgh Woollen Mill store in Iverflowerland Garden centre As Store Manager we are looking for a well rounded and commercial ‘retail manager’ who is proactive in their approach and can work using their own initiative, fashion experience desirable however not essential as full training provided. The ideal candidate will have previous experience either in management or supervision of personnel within a retail outlet. As Store Manager, you will be expected to: -Maximize store profitability by promoting sales within the store. -Ensure that a high level of customer service is delivered at all times. -Manage, coach and motivate the team to deliver to all targets and lead by example. The ideal candidate will have: ·Commercial awareness ·Excellent leadership credentials ·An ability to drive sales through your team ·Good tra
ROLE PURPOSE: To support the Franchise team in maximising sales orders and to ensure the Franchisees have the correct stock levels throughout the season that have been bought and ordered for them. This is achieved through effective allocation of stock, administration and communication with warehouse, merchandising, design and production. COMPETENCIES: Support the Franchise Team with daily administration tasks Invoicing and pricing Maintains range plans and communicates to partners efficiently Setting up sales orders Managing samples across partners and logging logistics of product Liases with Buying team on adhoc changes and ensures relevant changes to the range plan Supports during selling window, updating range plan and supporting with rack ups Picking/allocating and despatch management Liasing with DC on despatch and logistics Supporting AM and merch on reporting Supporting expansion and opening of new stores Attend partner conference calls and manage partner relations Reviewing and completing allocations on the system, in a timely manner. Taking into consideration Franchisee parameters for deliveries, timing and stock levels Proposing alternatives items where product has been cancelled, short shipped or late delivered Responding and managingrepeat and replenishment
Title: Retail Administrator Location: London Salary: 20000 - 30,000 per annum Our client is an luxury retail brand based in London. Due to the rapid business expansion, they are looking to recruit an enthusiastic Retail Sales Administrator to work for their growing team. Job responsibilities : Leading retail event promotions Front line customer services Sign up / register new customers for our clients The ideal candidate will: Excellent communication and negotiation skills Experience in working in a fast-paced environment They are looking for an individual who is highly self-motivated, positive and resilient and who has previous retail experience. A strong communicator with excellent organisational skills, you will have the ability to build and maintain positive working relationships with a variety of people and be able to work well on own initiative. If you feel you have the relevant experience and credentials for this role, then please simply send your CV by hitting APPLY NOW!
My client is a luxury jewellery brand with a huge celebrity following. A once in a lifetime opportunity has arisen for a Mandarin Speaking Sales Assistant to join their team in Mayfair. The Sales Assistant will be an… • Have excellent customer service • Reach targets • Be sales driven The ideal Sales Assistant will be beautifully presented, speak fluent Mandarin and come from a luxury background. Please apply to Anna now if this Sales Assistant role is for you!
Key Responsibilities • Meeting and greeting all customers in a friendly manner • Helping customers with any of their needs • Maintaining excellent shop floor standards and cleanliness • Providing exceptional service at the fitting rooms and tills • Processing of deliveries, maintaining tidy stock and equipment/back of house area’s • Replenishment of stock and display changes on the shop floor Essential Skills and Behaviours • An enthusiasm for UNIQLO brand and products • The desire to achieve the best in whatever you do • Ability to be approachable and comfortable talking to a range of customers • Excellent communication skills • Exceptional organisational and time management skills • Can follow detailed instructions and processes quickly Full Time and Part Time Full Time 37.5 hours/5 days a week, fully flexible during the whole week Monday to Sunday. Able to work shift patterns of 07:00 to 15:30 and 12:30 to 21:00. Part Time minimum 22.5 hours/min 3 days a week, fully flexible during the whole week Monday to Sunday. Able to work shift patterns of 07:00 to 15:30 and 12:30 to 21:00.
Are you someone who always puts the customer first? Do you provide a high level of customer service in your role? I am currently recruiting for an exciting opportunity for a customer service advisor to join a fun and growing business in their multi-channel customer service team. As a customer service advisor you will be responsible for liaising with customers on a daily basis via email and social media, problem solving and ensuring a high level of service is adhered to from start to finish. This company has a strong focus on team fit so you will need to be confident, friendly and professional with a good understand of customer service. This is a fantastic opportunity for someone who wants to work for a successful, established business who hasn’t forgotten about the people who made it possible (their customers, and their employees!). If you have the relevant experience for this role, please click the apply button to send your CV to Sarah Dovaston, remembering to state your current salary and package. Job Ref: SD-42311 We regret that due to the volume of applications, only successful applicants will be contacted.
Company Oliver Brown Salary £22,000 - £24,000 dependent on experience + bonus Location London, Sloane Square Job type Permanent/Full time Start date Immediate At Oliver Brown we have an exciting opportunity for an experienced retail administrator to join our expanding team. This position will be a full time role and the ideal candidate must be super organised and have meticulous attention to detail. The successful candidate will take a highly professional approach to dealing with a busy working environment, demanding customers and managing all administration, as well as some website updates. The candidate must be English speaking, and computer literate. An efficient multi-tasker with the ability to successfully follow operational processes. We are looking for someone who can be completely switched-on to the needs of a busy shop and e-commerce site, and ready to go out of their way to provide an exemplary service to our discerning customers. We need someone who uses personal initiative, works efficiently, and has the ability to prioritise duties with enthusiasm. Main responsibilities: Processing online orders and refunds. Manage all customer service emails. Some website updates using the Magento platform. Delivering exceptional customer service; listening to and understanding customers’ needs.