Do you enjoy sport and interacting with people whilst providing excellent customer service?
Do you enjoy working in a fun and friendly retail environment and have a natural ability to coordinate and promote products and services?
Do you want to help create a thrilling and exciting atmosphere through your customer service supervisory expertise?
If you answered yes to the above then you'll enjoy working with our team in Coral. Hear what they have to say about being part of Europe's largest integrated betting and gaming company "Click Here"
Be part of Europe's largest integrated betting and gaming company.
With these customer service supervisor skills and qualities you can make more of your future.
Help us set the pace in Coral. Responsibilities
Our Deputy Managers are both flexible and adaptable, with a real ambition and desire to progress within the company. They are highly involved in the coordination of shop initiatives through both merchandising and marketing and are responsible for the day to day running of the betting shop in the absence of the Shop Manager.
You are an experienced customer service supervisor and will be responsible for showing our customers the Coral experience by providing exceptional customer service at all times whilst understanding and complying with all Gambling Commission regulations.
This role includes having increased responsibility to motivate your team members as well as continuing to process customer bets, complete administrative duties, support and drive our fun machine tournaments, and ensure that the shop is kept presentable.
You will have the support of a great team around you and will be working within an organisation that is seen as being innovative and forward thinking. We have a fantastic customer base which continues to grow through the introduction of industry leading products and services that our customers want like Sky and Coral TV.
Skills, Knowledge and Behaviour
- Aged 18 or over
- Numerate (GSCE Mathematics is desirable)
- Previous customer service/retail experience (Essential)
- Supervisory experience (Essential)
- A flexible approach to working hours (Essential)
- Ability to work efficiently under pressure
- You must be willing to work in neighbouring shops if required
- Previous experience of cash handling (Essential) - Previous industry experience is desirable but not essential Additional Information
If this sounds like the kind of job that suits you then we can offer you:
Ø 28 days holiday (Pro rata)
Ø Full training
Ø Company bonus & pension scheme
SOCIAL RESPONSIBILITY
You will also be expected to maintain an awareness of legal and social responsibility requirements in order to sensitively and professionally assist any potential gambling problems and enforce our THINK 21 policy to ensure prevention of under age gambling.
The Gala Coral Group are one of the UK's most successful companies - and the only gaming company in the UK with significant businesses in the bookmaking, bingo and casino markets, both on the high street and online.
The Gala Coral Group employs over 16,500 people across its various trading divisions. We operate 1,640 licensed betting offices, 146 bingo clubs, 27 casinos, 2 Greyhound stadia, a UK telephone betting business and a thriving online gambling business.
