Do you lead by example and have a natural management ability to drive and motivate your team members?
Do you use your retail experience to organise and run events that retain customers and grow market share?
Do you want to strive to create a thrilling and exciting atmosphere for your team and for your customers?
If you answered yes to the above then you'll enjoy working with our team in Coral. Hear what they have to say about being part of Europe's largest integrated betting and gaming company "Click Here"
Be part of Europe's largest integrated betting and gaming company.
With these customer service supervisor skills and qualities you can make more of your future.
Help us set the pace in Coral. Responsibilities
Our Shop Managers are flexible, adaptable and proactive with a real ambition and desire to progress within the company. They are responsible for the day to day running of the betting shopandlead by example, interacting and building relationships with our customers to ensure they have an unforgettable experience on every visit.
You are an experienced retail manager and will be responsible for showing our customers the Coral experience by providing and driving exceptional customer service at all times whilst ensuring that you and your team understand and comply with all Gambling Commission regulations.
This role includes having responsibility for team moral, training and coaching, marketing and promotions, cash control, banking, compliance, health and safety and security.
You will have the support of a great team around you and will be working within an organisation that is seen as being innovative and forward thinking. We have a fantastic customer base which continues to grow through the introduction of industry leading products and services that our customers want like Sky and Coral TV. Skills, Knowledge and Behaviour
- Aged 18 or over
- Numerate (GSCE Mathematics is desirable)
- Previous customer service/retail experience (Essential)
- Supervisory/management experience (Essential)
- A flexible approach to working hours (Essential)
- Ability to work efficiently under pressure
- You must be willing to work in neighbouring shops if required
- Previous experience of cash handling (Essential) - Previous industry experience (Essential) Additional Information
If this sounds like the kind of job that suits you then we can offer you:
28 days holiday (Pro rata)
Full training Company bonus & pension scheme
SOCIAL RESPONSIBILITY
You will also be expected to maintain an awareness of legal and social responsibility requirements in order to sensitively and professionally assist any potential gambling problems and enforce our THINK 21 policy to ensure prevention of under age gambling.
The Gala Coral Group are one of the UK's most successful companies - and the only gaming company in the UK with significant businesses in the bookmaking, bingo and casino markets, both on the high street and online.
The Gala Coral Group employs over 16,500 people across its various trading divisions. We operate 1,640 licensed betting offices, 146 bingo clubs, 27 casinos, 2 Greyhound stadia, a UK telephone betting business and a thriving online gambling business.
